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H.P. Leafcraft Data Protection Policy
H.P. Leafcraft Data Protection Policy
At H.P. Leafcraft, we are committed to protecting the privacy and personal data of our customers and visitors. This Data Protection Policy outlines how we collect, store, process, and protect your information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Data We Collect
We may collect the following types of personal data from you:
Contact Information: Name, email address, phone number, and postal address.
Payment Details: Payment method, billing information, and transaction details.
Website Usage: IP address, browser type, and information about your interaction with our website.
Communications: Any feedback, queries, or requests you send us.
2. How We Use Your Data
We use the data we collect for the following purposes:
Processing Orders: To fulfill and ship your orders, provide customer support, and manage payments.
Communication: To send you order confirmations, updates, or respond to any inquiries.
Improving Our Services: To enhance our website, services, and user experience.
Legal Obligations: To comply with our legal and regulatory requirements.
3. Lawful Basis for Processing
We process your personal data based on the following lawful grounds:
Contractual Necessity: When it is necessary to process your data to fulfill our contract with you (e.g., processing an order).
Consent: Where you have provided your consent (e.g., for receiving marketing communications).
Legitimate Interests: To manage and improve our website, or protect against fraud.
4. Sharing Your Data
We respect your privacy and will not sell or share your personal data with third parties, except in the following cases:
Service Providers: We may share data with trusted third-party providers who assist us in delivering our services (e.g., payment processors, shipping partners).
Legal Compliance: If required by law, we may disclose your information to regulatory bodies or law enforcement agencies.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Typically, we will keep your order information for at least 6 years to comply with tax and accounting obligations.
6. Your Rights
You have the following rights regarding your personal data:
Access: The right to request a copy of the personal data we hold about you.
Correction: The right to request correction of any inaccurate or incomplete data.
Erasure: The right to request deletion of your personal data in certain circumstances.
Objection: The right to object to our processing of your data based on legitimate interests.
Restriction: The right to request that we restrict the processing of your data under certain conditions.
Data Portability: The right to receive your personal data in a structured, machine-readable format.
If you wish to exercise any of these rights, please contact us at info@hp-leafcraft.co.uk.
7. Data Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to safeguard it from unauthorized access, loss, or misuse.
8. Cookies
Our website uses cookies to enhance your experience and gather information about site usage. For more details on how we use cookies, please refer to our Cookie Policy.
9. Changes to This Policy
We may update this Data Protection Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email or other communication methods.
10. Contact Us
If you have any questions or concerns about this Data Protection Policy, or how we handle your personal data, please contact us at:
H.P. Leafcraft
Email: info@hp-leafcraft.co.uk
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